(NOTE: Some features may not be available in
the first software version)
Announcement Message - The message that the
System Administrator records for a specific
Announcement Mailbox.
Answer Table - Determines how the Automated
Attendant answers outside calls on each trunk,
according to the time of the day and day of the
week that the call is ringing.
Answering Machine Emulation - A keyset on
the connected telephone system can work like a
home answering machine.
Answering Schedule Override - Enables an
alternate greeting and alternate dialing options
for callers.
Auto Attendant Do Not Disturb - Auto
Attendant Do Not Disturb sends Automated
Attendant calls directly to an extension user's
mailbox. Their phone will not ring for calls
from the Automated Attendant.
Auto Erase or Save - When a mailbox user
completely listens to a new message and then
exits their mailbox, IntraMail will either
automatically save or erase the message.
Auto Time Stamp - After a user listens to
a message, IntraMail can optionally announce the
time and date the message was left.
Automated Attendant - The Automated
Attendant can automatically answer the telephone
system's incoming calls, play an Instruction
Menu message, and provide dialing options to
callers.
Automated Attendant Transfer - While
on a trunk call, an extension user can transfer
their trunk call to the Automated Attendant so
the caller can use the Automated Attendant
dialing options.
Dial Callers - If an Automated Attendant
caller doesn't dial any digits, IntraMail will
automatically route them to a specified option
(such as the operator or a mailbox).
Call Forward to a Mailbox - An extension
user can forward their calls to their mailbox.
Call Routing Mailbox - The mailbox
associated with an Answer Table that specifies
which dialing options (Dial Action Table) and
announcements are available to Automated
Attendant callers.
Caller ID - A telephone company service
that provides a caller's number and optional
name. The telephone system can pass this
information to IntraMail to enable Caller ID
with Return Call.
Calling the Automated Attendant -
Automated Attendant callers can use various
IntraMail features and then return to the
Automated Attendant for additional dialing
options.
Centrex Transfer - The Automated
Attendant to transfer a caller from a Centrex
trunk to an outside number using the features of
that Centrex trunk.
Conversation Record - Allows an extension
user to record their active call as a message in
their mailbox. IntraMail will broadcast a beep
and a voice prompt to the callers as
Conversation Record begins.
Day, Night, and Holiday Greetings
Deleting a Message
Deleting Mailbox Security Code
Dial Action Table - Defines the
dialing options for a Call Routing Mailbox
chosen by the active Answer Table, which in turn
provides those dialing options to Automated
Attendant callers.
Erasing All Messages - Lets the System
Administrator delete mailbox messages
system-wide.
Exiting a Mailbox - An extension user can
exit their mailbox by dialing a code or by
hanging up.
External Transfer - An Automated
Attendant caller can automatically route to an
outside telephone number.
Fax Detection - The Automated Attendant
can detect incoming fax calls and transfer them
to a fax machine.
Flexible Answering Schedules - The
Automated Attendant can answer outside calls
with different announcements and dialing
options, depending on the time of day and day of
week.
Flexible Call Routing - The Automated
Attendant can provide outside callers with a
wide variety of dialing (routing) options. There
are 3 components to Flexible Call Routing.
Answer Table - Determines how the
Automated Attendant answers outside calls on
each Voice Mail port, according to the time of
the day and day of the week that the call is
ringing.
Call Routing Mailbox - The mailbox
associated with an Answer Table that specifies
which dialing options (Dial Action Table) and
announcements are available to Automated
Attendant callers.
Dial Action Table - Defines the
dialing options for the Call Routing Mailbox
chosen by the active Answer Table, which in turn
provides those dialing options to Automated
Attendant callers.
Flexible Mailbox Numbering Plan - If the
telephone system extension numbers are
customized, the IntraMail mailbox numbers can be
customized to match.
Forced Unscreened Transfer - A Subscriber
Mailbox can optionally convert Automated
Attendant Screened Transfers to Unscreened
Transfers.
Getting Recorded Help - If an extension
user dials an incorrect code or forgets what to
dial while in their mailbox, they can request
help from the IntraMail voice prompts.
Go to a Mailbox - An Automated Attendant
caller can dial a digit and route directly into
a mailbox.
Greeting - A Subscriber Mailbox user can
record a personalized greeting for their
mailbox. Caller's to the user's mailbox hear the
greeting.
Remote Greeting - An extension user
can call into the Automated Attendant, access
their mailbox, and remotely
record their mailbox greeting.
Guest Mailbox -An outside party can
have their own mailbox for receiving and sending
messages.
Hang Up - An Automated Attendant option
that immediately hangs up the outside call.
Instruction Menu - The Instruction Menu
is the announcement that plays to Automated
Attendant callers. Normally, the Instruction
Menu provides callers with the Automated
Attendant dialing options.
Leaving a Message - An extension user can
leave a voice message in a co-worker's mailbox
if that extension is busy, unanswered, or in Do
Not DND.
Listening to Messages - While or after
listening to a message, an extension user has
many message handling options from which to
choose.
Log Onto Voice Mail - An extension
user can press a key to log onto (access) their
IntraMail mailbox.
Remote Logon - An employee calling
through the Automated Attendant can dial a
single digit followed by their own mailbox
number to remotely log onto their mailbox.
Mailbox Name - A mailbox caller can
hear the extension user's prerecorded name
instead of their mailbox number.
Mailbox Security Code Delete - The
System Administrator can delete the security
code for any mailbox, effectively unlocking it.
Main Menu - The IntraMail options
available to an extension user when they log
onto their mailbox.
Make Call - A Subscriber Mailbox user can
listen to a voice message and dial MC to return
the call without knowing their caller's phone
number.
Master Mailboxes - Additional mailboxes
used for Ring Group and UCD Hunting Group
overflow. Can also be used for Guest Mailboxes,
additional Call Routing Mailboxes, or additional
Announcement Mailboxes.
Message Count Display - The telephone
display can show the number of new messages
waiting in a user's mailbox.
Message Delete - An extension user can
delete any messages left in their mailbox.
Message Forward - A subscriber can
forward a message in their mailbox to a
co-worker. They can optionally record a comment
before the forwarded message.
Message Length - The System Administrator
can set the maximum length of a message that can
be left in a user's voice mailbox.
Message Listen Mode - When a user calls
their mailbox, they can dial a code to listen to
all their messages, their new messages, their
saved messages, or their held messages.
Message Playback - Direction An extension
user can listen to their messages in either
LIFO (last-in-first-out) or FIFO
(first-in-first-out) order.
Message Reply - An extension user can
reply to a message in their mailbox by dialing a
simple code, without knowing the caller's
extension number.
Message Retention - IntraMail will save a
mailbox's new, held, or saved messages for the
Message Retention interval, and then delete
them.
Message Storage Limit Sets how many messages a
mailbox can store.
Message Waiting Lamp - An extension's
Message Waiting lamp flashes on the telephone
indicating that they have new messages waiting
in their mailbox.
Multiple Company Greetings - By assigning
a unique Answer Table to each trunk, a single
IntraMail system can provide individual
greetings and dialing options for several
companies.
Next Call Routing - Mailbox Provides callers
with additional dialing options after they
leave a message in an extension's mailbox
(depending on the setting of the Next Call
Routing Mailbox Dial Mode). Normally, callers
can just dial 0.
One-Touch Forwarding
One-Touch Mailbox Access
One-Touch Mailbox Retrieval
Personal Answering Machine Emulation
Personalized Mailbox Greeting
Programmable Security Code
Programming Voice Mail - IntraMail is
programmed via a Window-based PC running the
Admin program. The PC is connected to the
IntraMail serial port. Limited programming can
also be done from a System Administrator's
mailbox.
Quick Message -Automated Attendant
callers can dial a digit followed by an
extension number to leave a message directly in
a user's mailbox.
Record and Send a Message
Recorded Help - Pre-recorded voice
prompts guide the user through the Intramail
features.
Recording a Conversation
Recording a Message
Recording Conversation Beep
Remote Log On
Remote Greetings
Remote Message Notification
Remote Programming - IntraMail
programming is available remotely via a modem
connected to the IntraMail serial port.
Screened Transfer - Similar to telephone
system screened transfers in which the
transferring party controls the transfer. After
an Automated Attendant caller dials an
extension, IntraMail calls (screens) the
destination extension to see if the transfer can
go through. _ If the destination is busy or in
DND, the Automated Attendant doesn't extend the
call and immediately provides the caller with
additional options. _ If the destination is
available, the Automated Attendant rings it. If
the destination answers, the call goes through.
If the destination doesn't answer within a
preset interval, the Automated Attendant doesn't
extend the call and provides the caller with
additional options.
Security Code - An extension user's
mailbox can have a security code to protect the
mailbox from unauthorized access.
Single Digit Dialing - An Automated
Attendant caller can press a single key to route
to an extension, route to another destination,
or use an IntraMail feature.
Subscriber Mailbox - The mailbox type
normally used for telephone system extensions.
System Administrator - The extension
user that has IntraMail system administration
capabilities.
System Administrator Mailbox - A
Subscriber Mailbox option that enables the
system administration capabilities.
System Re-initialization -
Re-initializing IntraMail returns all programmed
options to their default values.
Time and Date - After listening to a
message, an extension user can dial a code to
hear what time the message was sent.
Time and Date Stamp With caller ID installed
- An extension can listen to a message and dial
a code to hear the time the message was sent, as
well as the caller's number.
Time and Date Stamp (with Caller ID
Storage)
Transfer Calls to a FAX Machine
Transfer to a Mailbox - An extension
user can transfer their active call to a
coworker's mailbox.
Undefined Routing -A dialpad digit for
which the Automated Attendant has no routing
defined. When an Automated Attendant caller
dials a digit for which there is no routing
assigned, IntraMail plays a brief error message
and then repeats the dialing options.
Unscreened Transfer - Similar to
telephone system unscreened transfers in which
the transferring party immediately extends the
call. After an Automated Attendant caller dials
an extension, IntraMail immediately transfers
the call to the destination and hangs up. Any
recalls or additional routing are handled by the
telephone system - just as with any other
unscreened transfer.
Voice Mail Overflow - The connected
telephone system can reroute outside calls when
all IntraMail ports are busy. In addition, the
telephone system can automatically reroute
unanswered outside calls to the IntraMail
Automated Attendant.
Voice Prompts - IntraMail provides Voice
Prompts that tell the extension user the status
or progress of their call.
Volume Control - A mailbox user can turn
the volume up or down while listening to their
messages.
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