NEC IntraMail System Features

Announcement Message - The message that the System Administrator records for a specific Announcement Mailbox.

Answer Table - Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.

Answering Machine Emulation - A keyset on the connected telephone system can work like a home answering machine.

Answering Schedule Override - Enables an alternate greeting and alternate dialing options for callers.

Auto Attendant Do Not Disturb - Auto Attendant Do Not Disturb sends Automated Attendant calls directly to an extension user's mailbox. Their phone will not ring for calls from the Automated Attendant.

Auto Erase or Save - When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either automatically save or erase the message.

Auto Time Stamp - After a user listens to a message, IntraMail can optionally announce the time and date the message was left.

Automated Attendant - The Automated Attendant can automatically answer the telephone system's incoming calls, play an Instruction Menu message, and provide dialing options to callers.

Automated Attendant Transfer - While on a trunk call, an extension user can transfer their trunk call to the Automated Attendant so the caller can use the Automated Attendant dialing options.

Dial Callers - If an Automated Attendant caller doesn't dial any digits, IntraMail will automatically route them to a specified option (such as the operator or a mailbox).

Call Forward to a Mailbox - An extension user can forward their calls to their mailbox.

Call Routing Mailbox - The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

Caller ID - A telephone company service that provides a caller's number and optional name. The telephone system can pass this information to IntraMail to enable Caller ID with Return Call.

Calling the Automated Attendant - Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options.

Centrex Transfer - The Automated Attendant to transfer a caller from a Centrex trunk to an outside number using the features of that Centrex trunk.

Conversation Record - Allows an extension user to record their active call as a message in their mailbox. IntraMail will broadcast a beep and a voice prompt to the callers as Conversation Record begins.

Day, Night, and Holiday Greetings

Deleting a Message
 

Deleting Mailbox Security Code

Dial Action Table - Defines the dialing options for a Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers.

Erasing All Messages - Lets the System Administrator delete mailbox messages system-wide.

Exiting a Mailbox - An extension user can exit their mailbox by dialing a code or by hanging up.

External Transfer - An Automated Attendant caller can automatically route to an outside telephone number.

Fax Detection - The Automated Attendant can detect incoming fax calls and transfer them to a fax machine.

Flexible Answering Schedules - The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week.

Flexible Call Routing - The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. There are 3 components to Flexible Call Routing.
 

Answer Table - Determines how the Automated Attendant answers outside calls on each Voice Mail port, according to the time of the day and day of the week that the call is ringing.

Call Routing Mailbox - The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

Dial Action Table - Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers.

Flexible Mailbox Numbering Plan - If the telephone system extension numbers are customized, the IntraMail mailbox numbers can be customized to match.

Forced Unscreened Transfer - A Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers.

Getting Recorded Help - If an extension user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the IntraMail voice prompts.

Go to a Mailbox - An Automated Attendant caller can dial a digit and route directly into a mailbox.

Greeting - A Subscriber Mailbox user can record a personalized greeting for their mailbox. Caller's to the user's mailbox hear the greeting.

Remote Greeting - An extension user can call into the Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.

Guest Mailbox -An outside party can have their own mailbox for receiving and sending messages.

Hang Up - An Automated Attendant option that immediately hangs up the outside call.

Instruction Menu - The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu provides callers with the Automated Attendant dialing options.

Leaving a Message - An extension user can leave a voice message in a co-worker's mailbox if that extension is busy, unanswered, or in Do Not DND.

Listening to Messages - While or after listening to a message, an extension user has
many message handling options from which to choose.

Log Onto Voice Mail - An extension user can press a key to log onto (access) their IntraMail mailbox.

Remote Logon - An employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log onto their mailbox.

Mailbox Name - A mailbox caller can hear the extension user's prerecorded name instead of their mailbox number.

Mailbox Security Code Delete - The System Administrator can delete the security code for any mailbox, effectively unlocking it.

Main Menu - The IntraMail options available to an extension user when they log onto their mailbox.

Make Call - A Subscriber Mailbox user can listen to a voice message and dial MC to return the call without knowing their caller's phone number.

Master Mailboxes - Additional mailboxes used for Ring Group and UCD Hunting Group overflow. Can also be used for Guest Mailboxes, additional Call Routing Mailboxes, or additional Announcement Mailboxes.

Message Count Display - The telephone display can show the number of new messages waiting in a user's mailbox.

Message Delete - An extension user can delete any messages left in their mailbox.

Message Forward - A subscriber can forward a message in their mailbox to a co-worker. They can optionally record a comment before the forwarded message.

Message Length - The System Administrator can set the maximum length of a message that can be left in a user's voice mailbox.

Message Listen Mode - When a user calls their mailbox, they can dial a code to listen to all their messages, their new messages, their saved messages, or their held messages.

Message Playback - Direction An extension user can listen to their messages in either
LIFO (last-in-first-out) or FIFO (first-in-first-out) order.

Message Reply - An extension user can reply to a message in their mailbox by dialing a simple code, without knowing the caller's extension number.

Message Retention - IntraMail will save a mailbox's new, held, or saved messages for the Message Retention interval, and then delete them.

Message Storage Limit Sets how many messages a mailbox can store.

Message Waiting Lamp - An extension's Message Waiting lamp flashes on the telephone indicating that they have new messages waiting in their mailbox.

Multiple Company Greetings - By assigning a unique Answer Table to each trunk, a single IntraMail system can provide individual greetings and dialing options for several companies.

Next Call Routing - Mailbox Provides callers with additional dialing options after they
leave a message in an extension's mailbox (depending on the setting of the Next Call Routing Mailbox Dial Mode). Normally, callers can just dial 0.

One-Touch Forwarding

One-Touch Mailbox Access
 

One-Touch Mailbox Retrieval
 

Personal Answering Machine Emulation

Personalized Mailbox Greeting

Programmable Security Code

Programming Voice Mail - IntraMail is programmed via a Window-based PC running the Admin program. The PC is connected to the IntraMail serial port. Limited programming can also be done from a System Administrator's mailbox.

Quick Message -Automated Attendant callers can dial a digit followed by an extension number to leave a message directly in a user's mailbox.

Record and Send a Message

Recorded Help - Pre-recorded voice prompts guide the user through the Intramail features.

Recording a Conversation
 

Recording a Message
 

Recording Conversation Beep

Remote Log On
 

Remote Greetings
 

Remote Message Notification

Remote Programming - IntraMail programming is available remotely via a modem connected to the IntraMail serial port.

Screened Transfer - Similar to telephone system screened transfers in which the transferring party controls the transfer. After an Automated Attendant caller dials an extension, IntraMail calls (screens) the destination extension to see if the transfer can go through. _ If the destination is busy or in DND, the Automated Attendant doesn't extend the call and immediately provides the caller with additional options. _ If the destination is available, the Automated Attendant rings it. If the destination answers, the call goes through. If the destination doesn't answer within a preset interval, the Automated Attendant doesn't extend the call and provides the caller with additional options.

Security Code - An extension user's mailbox can have a security code to protect the mailbox from unauthorized access.

Single Digit Dialing - An Automated Attendant caller can press a single key to route to an extension, route to another destination, or use an IntraMail feature.

Subscriber Mailbox - The mailbox type normally used for telephone system extensions.

System Administrator - The extension user that has IntraMail system administration
capabilities.

System Administrator Mailbox - A Subscriber Mailbox option that enables the system administration capabilities.

System Re-initialization - Re-initializing IntraMail returns all programmed options to their default values.

Time and Date - After listening to a message, an extension user can dial a code to hear what time the message was sent.

Time and Date Stamp With caller ID installed - An extension can listen to a message and dial a code to hear the time the message was sent, as well as the caller's number.

Time and Date Stamp (with Caller ID Storage)

Transfer Calls to a FAX Machine

Transfer to a Mailbox - An extension user can transfer their active call to a coworker's mailbox.
 

Undefined Routing -A dialpad digit for which the Automated Attendant has no routing defined. When an Automated Attendant caller dials a digit for which there is no routing assigned, IntraMail plays a brief error message and then repeats the dialing options.

Unscreened Transfer - Similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an Automated Attendant caller dials an extension, IntraMail immediately transfers the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone system - just as with any other
unscreened transfer.

Voice Mail Overflow - The connected telephone system can reroute outside calls when all IntraMail ports are busy. In addition, the telephone system can automatically reroute unanswered outside calls to the IntraMail Automated Attendant.

Voice Prompts - IntraMail provides Voice Prompts that tell the extension user the status or progress of their call.

Volume Control - A mailbox user can turn the volume up or down while listening to their messages.